What should I do before requesting my account deletion?

Important Prerequisite: Before requesting to close your account, you must ensure that all your releases have been taken down from digital music stores.

• If you still have active music online, you must first request the removal/takedown of your releases.

• Once you confirm that your releases are fully removed, you can proceed with requesting the deletion of your account and personal data.

Can I delete my account directly from the app settings?

No. For security reasons and to verify catalog ownership, account deletion and personal data erasure must be processed directly through the Indiefy support team.

How can I request the deletion of my account and data?

Once your releases have been removed, you can submit your request using either of these methods:

• By Email: Send a message to support@indiefy.net requesting the permanent closure of your account and the deletion of your personal data. Make sure to write from the email address registered with your Indiefy account.

• Via the Indiefy Chat / Bot: Start a conversation with the support bot on the Indiefy platform and ask to speak with a support agent to manage your deletion request.

What information should I include in my support request?

To expedite the process, we recommend including:

• Full name.

• Email address associated with your Indiefy account.

• Confirmation that your releases have already been taken down (or requested for removal).

• Explicit confirmation that you wish to proceed with the permanent deletion of your account and data.