If the status of your release changed to "Reopened," it means our review team identified an issue that must be resolved before it can be sent to the stores. Don’t worry, this is a normal process. Here we explain how to proceed.
Step by Step: How to Fix Your Release
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Check the notification: You should have received an email about the reopening of the release.
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Access your release: Go to your distributions profile:
indiefy.net/distributions -
Fix the issues: Select the reopened release and click on the "Fix issues" button. This will allow you to edit all the details.
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Make the necessary changes: Below, we show you the most common reasons and how to solve them.
Common Reasons and Their Solutions
1. Release Data Confirmation (Inconsistencies)
Our team needs to verify that you are the legitimate owner of the music, to protect you and other artists. You must complete a verification form where you show the creation process.
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Go to indiefy.net/tools, then to "Forms," and you will find the form called “Release Data Confirmation.”
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Video requirements:
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It must show your production session (DAW – recording software).
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The audio must be audible and match the song you are distributing.
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Do not use only still images that do not show your full session, nor only audio.
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2. Special Content (Traditional, Religious, Public Domain)
This is material that does not necessarily infringe copyright; however, its origin is not very clear and it may be considered risky content.
3. Artist Data Confirmation (Social Media)
Your social media accounts are missing, or the links are not valid (personal accounts, private accounts, or ones that do not correspond to the artist).
Go to your Artist Profile on Indiefy and add or update the links to your official and public social media accounts.
4. Copyright Infringement (Unauthorized Samples)
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Problem: The use of third-party samples, beats, or vocals without the proper license was detected.
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Solution:
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Option A (Recommended): Obtain a valid and certified license from the rights holder and upload it as proof.
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Option B: Remove the problematic track or sample from your release.
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5. Use of "Free Beats"
The use of free beats was detected. Even if they are “free,” they almost always require a license for commercial distribution.
Provide the license that the beat’s creator gave you. If the license allows free use, include the document or link that specifies this. Otherwise, you must remove the track.
6. Low Audio Quality
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The audio file does not meet the quality standards required by the stores.
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What to check and fix:
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Mastering quality (avoid noisy, distorted, or cellphone-recorded audio).
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Remove long silences at the beginning (>10 seconds) or end (>10 seconds) of the song.
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Remove any prolonged silence in the middle of the song.
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7. Song Already Released by Another Distributor
If your music is already in the stores through another service, you must request the complete removal of that release from the previous distributor. Only after it has disappeared from all stores will you be able to redistribute it through Indiefy.
Need more help?
If after reviewing this guide you still have questions, our support team is here to help you. Contact us directly at: support@indiefy.net